![]() ![]() Several clean, lint-free cloths or papers. Do not touch the electrical contacts with your finger.įigure : Do not touch the contact area with your fingersįollow these steps to clean the printhead. Plastic ramps on the sides of the nozzlesĭo not touch the ink nozzles. There are three areas on the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts.įigure : The three areas on the printhead that need to be cleaned Lift the printhead to remove it from the carriage. ![]() Lift the latch handle on the carriage until it stops. To remove a cartridge, press the tab on the front of the cartridge and then pull it up to remove it from its slot. This could result in damage to both the printer and the cartridges. CAUTION:ĭo not leave the cartridges outside of the printer longer than 30 minutes. Remove all of the cartridges, and then place them on a piece of paper with the ink nozzles pointing up. Wait until the carriage is idle and silent before continuing. The carriage moves to the center of the printer. Press the Power button to turn on the printer, if it is not already turned on. Step 1: Remove the cartridges and printhead HP Instant to HP forums, I see that you are getting "Missing or failed printhead" error message.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.If any ink cartridges protrude and then press down firmly until each ink cartridge snaps into place.Ĭlose the ink cartridge access door, and then Check the printer control panel display for the error message. Run your finger along the top of the ink cartridges to make sure none of them protrude. Reinsert the ink cartridges into the matching letter and colored dot slot, and then push the ink cartridge down and forward until it snaps into place. Make sure the ink carriage latch handle is up, and then reinstall the printhead.Ĭarefully lower the ink carriage latch handle. Wipe the electrical contact area dry with a dry, lint-free cloth. Use as many fresh, lightly dampened, lint-free cloths as necessary. ![]() Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area inside the printer from bottom to the top until no new ink shows on the cloth. Wipe the previously cleaned areas dry with a dry, lint-free cloth. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides, away from the nozzles. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area from the bottom to the top until no new ink shows on the cloth. Plastic ramp on the side of the ink nozzles Touch the electrical contact areas only with the cleaning materials. CAUTION:ĭo not touch the nozzles or the electrical contacts with your fingers. Review the three areas of the printhead that need to be cleaned. Lift up to remove the printhead from the ink carriage. Lift the latch handle on the ink carriage until it stops. ![]() Doing so can result in damage to both the printer and the ink cartridges. CAUTION:ĭo not leave the ink cartridges outside the printer longer than 30 minutes. Place the ink cartridges on a clean piece of paper with the ink opening face up. Press the tab on the front of the ink cartridge to release it, and then remove it. If the printhead cleaning tool did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts.ĭo not use tap water because it might contain contaminants that can damage the printhead. ![]()
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